At my core, I’m a connector with a zest for establishing new partnerships and cultivating meaningful connections. Helping the companies I work for and the people I work with win profitable relationships is my passion, and I find this work to be incredibly rewarding.
As a creative, innovative, and entrepreneurial-minded customer success and marketing leader with a talent for building profitable client partnerships, I take great pride in my ability to bridge the gap between my customers and resources to drive business growth and sustainability. Throughout my career, I’ve been a marketing consultant, relationship manager, a business analyst, a program director, a business management consultant and a community involvement leader. I’ve also published a business magazine, authored a book, and invented a methodology for creating critical relationships called the 3C-Technique. I am also the Founder of the National Black Customer Success Professionals Group on LinkedIn. The common trend that ties all of my career experience together is my talent and enthusiasm for cultivating meaningful connections that drive results.
I’m most excited about working with collaborative organizations that value innovation, solutions-oriented thinking, and interpersonal connections. I thrive in environments that allow me to blend my relationship-building skills, business management expertise, and creative problem-solving abilities to serve as a catalyst for change and deliver tangible results.
Interested in leveraging my customer success management expertise or discuss opportunities to partner for marketing, business consulting or relationship management work? Dying to learn more about my book Cultivate Critical Connections and how I can help people win using my coaching model? I love to make critical connections that will bring about beneficial career conversations and expansion for all involved. Tell me how I can be of service to you. You can reach me directly via LinkedIn InMail.